Work
Areas of Expertise
Bridging business needs with technology through expertise in business analysis, enterprise platforms, and platform operations.
Business Analysis
Understanding business problems and designing effective technology solutions.
Enterprise Platforms
Integrating, supporting, and continuously improving enterprise applications that enable critical business functions.
Platform Operation
Managing production support, releases, changes, resilience, and operational excellence.
Timeline
Java Developer
Public Sector · Government Digital Services
Business Context
Developed enterprise applications supporting digital government services.
Built end-to-end application features by developing backend Java components and frontend interfaces from approved business requirements.
Translated functional requirements into working solutions while collaborating closely with analysts and senior developers.
Established a strong technical foundation in software development, testing, and the full software development lifecycle.
Application Consultant
Public Sector · Government Digital Services
Project Overview
Supported government applications by implementing enhancements, resolving production issues, and delivering functional improvements for existing systems.
Supported application enhancements by analysing change requests and implementing functional improvements.
Collaborated with business users and senior analysts to clarify requirements for enhancement requests and production issues.
Expanded beyond development by contributing to solution analysis, testing, and application delivery.
Application Senior Analyst
Financial Services
Business Context
Enterprise middleware supporting post-trade settlement and system integration.
Moved into enterprise platforms by supporting mission-critical middleware connecting financial systems.
Focused on solution analysis and integration through impact assessments, platform enhancements, and automation initiatives.
Strengthened cross-functional collaboration across infrastructure, application, and business teams.
Application Development Specialist
Financial Services
Business Context
Enterprise middleware supporting post-trade settlement.
Took ownership of platform delivery by leading production support, releases, and operational readiness.
Improved platform reliability through disaster recovery planning, process improvements, and technical leadership.
Began mentoring engineers while driving operational excellence across the platform.
Assistant Vice President
Governance, Risk & Compliance
Business Context
Enterprise Governance, Risk & Compliance platforms supporting Operational Risk, Business Continuity, Compliance, and Governance.
Conducted business analysis for enterprise platforms by translating business objectives into practical technology solutions.
Partnered with stakeholders and vendors to manage priorities, define requirements, align delivery expectations, and drive platform enhancements.
Contributed to vendor and product evaluations by supporting RFP initiatives, assessing solution capabilities, and helping identify platforms that best met business and operational needs.
Combined business analysis with platform leadership by overseeing operations, leading L2/L3 support, and delivering continuous service improvements.
Career Break & Professional Development
Professional Development · Product Thinking · Artificial Intelligence
Project Overview
Took a planned career break after 12 years of continuous enterprise experience to focus on personal well-being, continuous learning, and preparation for the next stage of my career.
Built long-term discipline by prioritising physical well-being, sustainable routines, and personal resilience.
Invested in continuous learning through IT service management training, a technology risk-related professional examination, and self-directed online courses in product thinking and leadership. I also independently explored financial market fundamentals as a personal interest.
Applied learning through practice by building end-to-end product concepts, creating business analysis artefacts, exploring AI-assisted development, and designing user-centred digital experiences.
Need more details?
This website intentionally presents a high-level overview of my experience. Certain project names and implementation details have been omitted to respect confidentiality.
If you'd like a copy of my complete CV, feel free to contact me at jnnhcustodio@gmail.com.
Case Studies
These personal projects are about demonstrating how I think through problems. Each one reflects my approach to understanding user needs, defining requirements, designing experiences, and using AI to bring ideas to life.
Expense and Investment Dashboard
A personal finance application demonstrating end-to-end product delivery using Agile methodology, with requirements and technical documentation maintained in Confluence, and AI-assisted implementation using ChatGPT and Replit.
Additional case studies demonstrating business analysis, product delivery, and AI-assisted development will be added as new projects are completed.
Current Focus
I'm exploring how AI can enhance every stage of product development—from discovery and business analysis to design, prototyping, and implementation—while applying product thinking to create practical, user-centered solutions.